Creekside Slopeside 1BR with pool, hot tub, BBQ

Positive: Spacious. Well equipped kitchen with oven/cook top/microwave/toaster/dishwasher. Clean appartement. Communal BBQ area and swimming pool with hot tub and sauna. Quiet at night (we were there during shoulder season). Comfy bed. Bathroom with towel/soap/conditioner/shampoo included. There is no reception, but it's all well communicated in advance how to enter. Negative: /

Great and cozy place at Whistler Creekside Positive: We really liked the location of the unit and the easiness of getting in and out for our short trips. It is furnished nicely and has everything you need either for a dinner, or resting with a book, or for watching a TV show. The bed is placed well and is comfortable. The communications with hosts were informative and pleasant. The place has swimming pool and sauna that we used on cool eves and they also were clean and easy to use. We truly enjoyed our stay.

Disappointing dealing with people who are incompetent and do not deliver their promises Positive: A very nice apartment close to the gondola Negative: The description on bookings.com said there was a washing machine in the apartment. I only book accommodation with washing machines when travel. I paid an extra $500 for this apartment over other ones in the complex because I needed a washing machine and was happy to pay the extra money for the washing machine. When I arrived, there was no washing machine in the apartment. I enquired with the on-site manager and she said that there was a washing machine located in the basement and that the description in Booking.com does not say that there is a washing machine in the apartment. I informed her that the advertisement for this particular room said that there WAS a washing machine inside the room and sent her a screenshot to verify it. With no washing machine, I had to make do. I asked her how to use the washing machine in the basement. The instructions that she messaged me lacked detail and parts were incorrect. This resulted in me having to go to the supermarket three times to get the correct amount of money and powder to use the machine. Upon leaving at the end of my week I messaged to express my disappointment at the lack of information which should be crystal clear. I Expressed my frustration at having to pay an extra $500 for a room with a washing machine as this money was wasted. The manager offered to reimburse me 10% of my accommodation fee and despite this kind offer the reimbursement has not occurred even though I have sent a reminder.

Very close to the gondola and shops.

Positive: Perfect location and very cozy and comfortable 1 bedroom